Frequently Asked Questions About Custom Toy
Wholesale & OEM Toy Questions
What is your minimum order quantity (MOQ) for custom toys?
Our MOQ typically starts at 1,000–3,000 pieces per design, depending on the product type, material, and mold requirements. For in-stock wholesale models, lower MOQs may be available. Please contact us for details based on your project.
Can I customize packaging and branding?
Yes. We provide full OEM & ODM services, including logo printing, custom packaging design, private labeling, and retail-ready packaging solutions.
Do you support both custom projects and regular wholesale orders?
Absolutely. We support full custom development projects as well as stable in-stock wholesale supply for distributors and retailers.
Can I get samples before placing a bulk order?
Yes. Sample orders are available for evaluation and testing before mass production. Sample fees may apply depending on the project.
What certifications do your products comply with?
Our factory is certified with BSCI and ISO 9001, and products can comply with international safety standards such as EN71, ASTM, and CPSIA depending on the target market.
How long does production take?
Production timelines depend on the complexity of the design and order quantity. Generally, custom production takes 30–45 days after sample approval.
What payment methods do you accept?
We typically accept T/T (bank transfer). Other payment terms can be discussed based on long-term cooperation.
Do you provide after-sales support?
Yes. We provide responsive after-sales support and quality assurance to ensure long-term partnership and customer satisfaction.
Can I request a specific packaging design for my wholesale order?
Yes, we support custom packaging for wholesale orders. You can provide your artwork or work with our design team to create a unique packaging solution that aligns with your brand.
Can I reorder products from previous wholesale purchases?
Yes, you can easily reorder products from previous wholesale purchases. Simply contact us with the product details, and we will process your order quickly.
Custom Toy Development Questions
What customization options do you offer for plastic toys?
We provide full OEM & ODM services, allowing complete customization of plush toys, PVC figurines, electronic toys, and IoT toys. You can customize product design, materials, mold structure, colors, packaging, logo placement, and branding solutions to match your market positioning.
How long does it take to develop a custom toy product?
Development timelines depend on product complexity and mold requirements. Generally, sampling and mold development take 20–30 days, with mass production completed within 30–45 days after approval.
Can you assist with product design and 3D modeling?
Yes. Our in-house R&D team supports concept development, 3D modeling, structural design, and mold engineering to ensure your product is production-ready and cost-efficient.
Can I customize packaging and retail presentation?
Absolutely. We offer customized packaging solutions including color boxes, blister packs, window boxes, and private label branding for retail and e-commerce markets.
Are your products compliant with international safety standards?
Our factory is certified with BSCI and ISO 9001, and products can comply with EN71, ASTM, CPSIA, and other market-specific safety standards depending on your target country.
Do you offer design consultation for custom toy projects?
Yes, we offer private label services. You can add your logo, brand name, and custom packaging to the products, ensuring that your brand is represented across all of our custom We support logo printing, engraving, embossing, and customized packaging branding for OEM projects.
What types of toys can you manufacture?
We specialize in plush toys, PVC figurines, electronic toys, educational toys, and IoT toys, serving global brands, distributors, and retailers.
Do you offer OEM & ODM design consultation for custom plastic toys?
Yes, our team of designers and engineers is happy to work with you during the design consultation phase. We’ll help you choose the right design, technology, and features to meet your needs while keeping your brand identity and functionality in mind.
Can I request a sample of my custom toy before mass production?
Yes. We provide pre-production samples for approval before bulk manufacturing. This allows you to verify design details, materials, colors, functionality, and packaging to ensure everything meets your expectations.
What kind of warranty do you offer for custom toys?
We offer a standard quality warranty based on the product type and project requirements. All products undergo strict quality inspections before shipment. In case of verified manufacturing defects, we provide replacement or compensation according to our agreed terms.
Shipping & Logistics
What shipping methods do you offer?
We offer several shipping options, including air freight, sea freight, and courier services (DHL, FedEx, UPS, etc.), depending on the order size, destination, and urgency.
How long does it take to ship products internationally?
Shipping times vary based on the shipping method and destination:
Air Freight: 3-7 business days
Sea Freight: 15-30 days
Courier: 3-7 days
Please contact us with your location for more accurate delivery estimates.
Do you provide tracking information for shipments?
Yes, we provide tracking numbers for all shipments. You will receive this information once your order has been dispatched.
What is your lead time?
For our standard products, our lead time usually is 7-15 work days. The production time for custom lighting products can vary depending on the complexity of the design and specific requirements.
It’s highly recommended to discuss shipment details with our team for more accurate estimates.
How are products prepared and shipped from your factory?
We can deliver bulk cargo, such as DHL, UPS, Fedex, TNT, etc. by air, sea or express.
The exact shipping method may vary depending on the number of products you purchase.
It is highly recommended to discuss shipping details with our team for a more accurate estimate.
Payment & Billing
What payment methods do you accept?
We accept a variety of payment methods, including Bank Transfer, PayPal, Credit Card (Visa, MasterCard, etc.), and Alipay.
Can I pay in installments for large orders?
For large orders, we may offer flexible payment terms. Please contact us to discuss payment options based on your order size and specific needs.
Is a deposit required to start an order?
Typically, we require a 30% deposit with the full balance to be paid upon receipt of the Bill of Lading (B/L).
Will I be charged for customs duties or taxes?
Customs duties and taxes are generally the responsibility of the buyer. Please check with your local customs office to understand any additional charges before shipping.
